Emergency 911 Call Taker - Start a Life-Saving Career

Public Safety Dispatch Network; Pittsfield (MA); On-site; USD 38,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified applicants for 911 Call Taker opportunities in Dalton, MA. The role involves handling emergency and nonemergency calls, confirming locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certification, and background checks are required as part of the appointment

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Job description

Public Safety Dispatch Network seeks qualified applicants for 911 Call Taker opportunities in Dalton, MA. The role involves handling emergency and nonemergency calls, confirming locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certification, and background checks are required as part of the appointment