24/7 Emergency Call Taker — Life-Saving Support

Public Safety Dispatch Network; Plainville (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Plainville, GA seeks 911 Call Takers who will be the first contact for emergency callers. They ask focused questions, verify locations, and document information for dispatch teams.

Candidates typically have a high school diploma and strong listening, typing, and verbal skills. Some agencies value prior customer service or dispatch experience, and training leads to required certifications.

Qualifications

• High school diploma or equivalent.
• Customer service or dispatch experience helpful, but not required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Plainville, GA seeks 911 Call Takers who will be the first contact for emergency callers. They ask focused questions, verify locations, and document information for dispatch teams.

Candidates typically have a high school diploma and strong listening, typing, and verbal skills. Some agencies value prior customer service or dispatch experience, and training leads to required certifications.