Emergency 911 Call Taker: Start a Critical Career

National Public Safety Careers; Lakewood (PA); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programmes

Ongoing training

Descripción de la vacante

National Public Safety Careers in Lakewood, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, collect caller information, and document details for dispatch.

The role requires a high school diploma, strong listening, accurate typing, and clear communication. Training, certifications, and background checks are provided, with shifts potentially including nights and weekends.

Formación

• High school diploma or recognized equivalent.
• Customer service experience is helpful but not mandatory.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide basic pre-arrival instructions within training and certification.

Conocimientos

Listening skills

Typing

Educación

High School Diploma

Descripción del empleo

National Public Safety Careers in Lakewood, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, collect caller information, and document details for dispatch.

The role requires a high school diploma, strong listening, accurate typing, and clear communication. Training, certifications, and background checks are provided, with shifts potentially including nights and weekends.