Emergency 911 Call Taker — Join Public Safety

National Public Safety Careers; Mountain Home (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Mountain Home, TX is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather information, and relay details to responders to coordinate timely assistance.

Ideal candidates demonstrate strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided; background checks may apply. Flexible shifts and privacy compliance are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures required.
• Customer service/public safety experience is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callbacks.
• Use approved questions to identify urgency and nature of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.
• Protect caller privacy and confidential information.

Skills

Listening

Typing accuracy

Verbal communication

Procedures following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Mountain Home, TX is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather information, and relay details to responders to coordinate timely assistance.

Ideal candidates demonstrate strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided; background checks may apply. Flexible shifts and privacy compliance are required.