911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; Murfreesboro (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Murfreesboro, TN. You will answer emergency lines, verify locations and caller details, and document information for dispatch teams. Training may cover both call-taking and dispatch functions.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Prior public safety or customer service experience is beneficial, with certification requirements

Qualifications

• High school diploma or recognized equivalent commonly required.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward information to the correct dispatch function promptly.
• Assist distressed callers with essential instructions within training.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Murfreesboro, TN. You will answer emergency lines, verify locations and caller details, and document information for dispatch teams. Training may cover both call-taking and dispatch functions.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Prior public safety or customer service experience is beneficial, with certification requirements