Emergency Call Taker: First-Responder Communications

National Public Safety Careers; Ridgely (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing a 911 Call Taker opportunity in Ridgely, MD. This role involves handling emergency and nonemergency lines, gathering essential details, and documenting information for responders.

You may work shifts in a 24/7 environment, with training and certifications required. Strong listening and typing skills, clear communication, and the ability to follow step-by-step procedures are essential for success.

Qualifications

• High school diploma or GED required.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Typing proficiency

Verbal communication

Procedural compliance

Education

High school diploma or GED

Job description

National Public Safety Careers is listing a 911 Call Taker opportunity in Ridgely, MD. This role involves handling emergency and nonemergency lines, gathering essential details, and documenting information for responders.

You may work shifts in a 24/7 environment, with training and certifications required. Strong listening and typing skills, clear communication, and the ability to follow step-by-step procedures are essential for success.