Emergency 911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Valparaiso (IN); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Taker opportunities in Valparaiso, Indiana. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform duties.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Benefits and schedules vary by employer.

Formación

• High school diploma or equivalent required; customer service or public safety experience is helpful.
• Strong listening, typing, and communication skills essential.
• Ability to follow structured procedures and meet assessments' minimums.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training and certification

Conocimientos

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers is seeking 911 Call Taker opportunities in Valparaiso, Indiana. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform duties.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Benefits and schedules vary by employer.