Emergency 911 Call Taker — First-Response Operator

National Public Safety Careers; South Bend (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training opportunities

Job summary

National Public Safety Careers in South Bend is seeking dedicated 911 Call Takers to handle initial emergency communications and document critical details for responders. Training and certification are required to perform call-taking duties and ensure accurate incident reporting.

Successful candidates possess strong listening skills, clear verbal communication, and the ability to follow structured procedures in a fast-paced environment. Background checks and assessments are typical.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in South Bend is seeking dedicated 911 Call Takers to handle initial emergency communications and document critical details for responders. Training and certification are required to perform call-taking duties and ensure accurate incident reporting.

Successful candidates possess strong listening skills, clear verbal communication, and the ability to follow structured procedures in a fast-paced environment. Background checks and assessments are typical.