911 Call Taker – Start Your Critical Communications Career

Regional 911 Intake Solutions; Sherman (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Sherman, CT. You will handle emergency and nonemergency lines, verify caller details, and document information in dispatch software. Training and certification support are provided, with shifts that may include nights and weekends.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Background checks and assessments are part of the process.

Qualifications

• High school diploma or equivalent.
• Customer service or call-center experience helpful, but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller info.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function.

Skills

Listening

Typing

Verbal communication

Procedural adherence

Education

High School Diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Sherman, CT. You will handle emergency and nonemergency lines, verify caller details, and document information in dispatch software. Training and certification support are provided, with shifts that may include nights and weekends.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Background checks and assessments are part of the process.