Emergency 911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Pittsboro (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is recruiting for 911 Call Takers in Pittsboro, IN. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and ongoing certifications are part of the employment process, with benefits and schedule varying by appointment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures; assessments determine minimum scores.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is recruiting for 911 Call Takers in Pittsboro, IN. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and ongoing certifications are part of the employment process, with benefits and schedule varying by appointment.