Emergency 911 Call Taker - Start a Critical, Impactful Role

Public Safety Dispatch Network; Delhi (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers for opportunities in Delhi, CA. These roles involve taking emergency calls, confirming locations, and documenting information for dispatch teams. Training, certification, and swift incident forwarding are essential components of the job.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Flexibility for varying shifts and potential overtime is typical in this field.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing skills necessary.
• Clear verbal communication and ability to follow structured procedures required.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers for opportunities in Delhi, CA. These roles involve taking emergency calls, confirming locations, and documenting information for dispatch teams. Training, certification, and swift incident forwarding are essential components of the job.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Flexibility for varying shifts and potential overtime is typical in this field.