Emergency 911 Call Taker - Critical Communications

Regional 911 Intake Solutions; Cloverdale (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Cloverdale, CA seeks skilled 911 Call Takers to handle emergency and nonemergency lines, confirm incidents, and document information for dispatch. Training and certification will support clear guidance and accurate data entry.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Scheduling may include rotating shifts for 24/7 operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or dispatch helps but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Cloverdale, CA seeks skilled 911 Call Takers to handle emergency and nonemergency lines, confirm incidents, and document information for dispatch. Training and certification will support clear guidance and accurate data entry.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Scheduling may include rotating shifts for 24/7 operations.