911 Call Taker: Start Your Public Safety Impact Today

Public Safety Dispatch Network; Courtland (CA); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Continuing training

Employee-assistance programs

Resumo da oferta

Public Safety Dispatch Network in Courtland, CA is seeking 911 Call Takers to respond to emergency and nonemergency calls, confirm locations, and document essential information for dispatch and responders. The role involves following structured procedures and using dispatch software to relay information promptly.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualificações

• Requires a high school diploma or equivalent; previous customer service or call-taking exposure is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Following procedures

Customer service

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Public Safety Dispatch Network in Courtland, CA is seeking 911 Call Takers to respond to emergency and nonemergency calls, confirm locations, and document essential information for dispatch and responders. The role involves following structured procedures and using dispatch software to relay information promptly.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.