Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Town of Withee (WI); Vor Ort; USD 36.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Zusammenfassung

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Roles may require rotating shifts, including nights and weekends, with training and certifications. The position emphasizes listening, clear verbal communication, accurate typing, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or equivalent required
• Customer service or call-center experience helpful
• Dispatch experience not required for some vacancies

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening skills

Accurate typing

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Roles may require rotating shifts, including nights and weekends, with training and certifications. The position emphasizes listening, clear verbal communication, accurate typing, and the ability to follow structured procedures.