Emergency 911 Call Taker — Start a Critical Impact Career

Regional 911 Intake Solutions; Columbia (KY); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls in Columbia, KY. You will verify incident locations, gather caller information, and document details into dispatch software, ensuring accurate, timely data for responders.

Applicants should have strong listening skills, clear verbal communication, and proficient typing abilities. Training will cover required certifications and essential call-taking procedures, with potential shift work

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Verbal communication

Typing

Customer service

Procedural accuracy

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls in Columbia, KY. You will verify incident locations, gather caller information, and document details into dispatch software, ensuring accurate, timely data for responders.

Applicants should have strong listening skills, clear verbal communication, and proficient typing abilities. Training will cover required certifications and essential call-taking procedures, with potential shift work