911 Call Taker: Start a Career in Emergency Communications

Public Safety Dispatch Network; South Branch Township (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Michigan is seeking dedicated 911 Call Takers in South Branch to answer emergency lines, verify locations, and document details for responders.

You may train for call taking and dispatch, work rotating shifts as needed, and complete required background checks and certifications. Strong listening, typing, and clear speech are essential; prior dispatch experience helps but is not always required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Michigan is seeking dedicated 911 Call Takers in South Branch to answer emergency lines, verify locations, and document details for responders.

You may train for call taking and dispatch, work rotating shifts as needed, and complete required background checks and certifications. Strong listening, typing, and clear speech are essential; prior dispatch experience helps but is not always required.