Emergency 911 Call Taker – Start a Critical Career

Regional 911 Intake Solutions; Cincinnati (IA); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Employee assistance program

Zusammenfassung

Regional 911 Intake Solutions is seeking 911 Call Takers in Cincinnati, IA to handle emergency and nonemergency calls. You will confirm locations, document details, and coordinate with dispatch teams. Training will cover procedures, privacy, and pre-arrival guidance to aid responders and callers.

The role emphasizes strong listening, accurate typing, and clear communication, with eligibility checks and background screenings per agency requirements.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service or public safety experience preferred.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access resources when needed.

Kenntnisse

Active listening

Accurate typing

Verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions is seeking 911 Call Takers in Cincinnati, IA to handle emergency and nonemergency calls. You will confirm locations, document details, and coordinate with dispatch teams. Training will cover procedures, privacy, and pre-arrival guidance to aid responders and callers.

The role emphasizes strong listening, accurate typing, and clear communication, with eligibility checks and background screenings per agency requirements.