Emergency 911 Call Taker — Start a Life-Saving Career

Regional 911 Intake Solutions; Murray (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Murray, IA seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training to provide pre-arrival instructions when appropriate.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.
• Customer service or dispatch experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Murray, IA seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training to provide pre-arrival instructions when appropriate.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.