911 Call Taker: Start an Essential Public Safety Career

Regional 911 Intake Solutions; Cincinnati Township (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified individuals for 911 Call Taker roles in Cincinnati. You will handle emergency and nonemergency lines, confirm locations, and enter accurate data into dispatch software while following established procedures.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is beneficial, though not always required. Training and certifications are provided by the employer.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions seeks qualified individuals for 911 Call Taker roles in Cincinnati. You will handle emergency and nonemergency lines, confirm locations, and enter accurate data into dispatch software while following established procedures.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is beneficial, though not always required. Training and certifications are provided by the employer.