Emergency 911 Call Taker — Start a Critical Career

Public Safety Dispatch Network; Leamington (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Leamington, UT, is seeking 911 Call Takers to support emergency response coordination. You will answer calls, confirm locations, collect essential information, and document details for rapid dispatch.

Opportunities may involve rotating shifts and training for call-taking and radio dispatch. A high school diploma or equivalent, plus strong listening, typing, and verbal communication, are required, with assessments set by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing

Procedural compliance

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Leamington, UT, is seeking 911 Call Takers to support emergency response coordination. You will answer calls, confirm locations, collect essential information, and document details for rapid dispatch.

Opportunities may involve rotating shifts and training for call-taking and radio dispatch. A high school diploma or equivalent, plus strong listening, typing, and verbal communication, are required, with assessments set by the hiring agency.