Emergency Dispatch Call Taker | 24/7 Shift

National Public Safety Careers; Vernal (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing a 911 Call Taker opportunity in Vernal, UT. This role involves handling emergency calls, confirming locations, and documenting details for responders. Work may involve rotating shifts and 24/7 coverage as needed.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; background checks and assessments are part of the process.

Qualifications

• High school diploma or equivalent required.
• Customer service or phone support experience helpful but some vacancies accept applicants without dispatch experience.
• Strong listening and typing accuracy, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Active listening

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is listing a 911 Call Taker opportunity in Vernal, UT. This role involves handling emergency calls, confirming locations, and documenting details for responders. Work may involve rotating shifts and 24/7 coverage as needed.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; background checks and assessments are part of the process.