911 Emergency Call Taker — Make a Real Impact

National Public Safety Careers; Lexington (MA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Lexington, MA. You will listen to callers, confirm locations, and collect essential information to help responders dispatch quickly and accurately.

Training and certifications are required, with shifts that may include nights and weekends. Prior customer service or call-center experience is beneficial, and candidates should have strong listening and typing skills, along with the ability to follow structured

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening, typing and verbal communication skills.
• Experience in customer service or call centers is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Lexington, MA. You will listen to callers, confirm locations, and collect essential information to help responders dispatch quickly and accurately.

Training and certifications are required, with shifts that may include nights and weekends. Prior customer service or call-center experience is beneficial, and candidates should have strong listening and typing skills, along with the ability to follow structured