Emergency 911 Call Taker - Make Quick Impact

Public Safety Dispatch Network; Tulsa (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

The Public Safety Dispatch Network is seeking a 911 Call Taker for Bixby, OK. You will listen, collect critical information, and relay details to responders during emergencies, ensuring rapid response and caller safety.

Responsibilities include answering calls, confirming locations, gathering essential facts, and using dispatch software while maintaining calm, accuracy, and a strong customer-first approach under training and certification requirements.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and calm under pressure.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Ask approved questions to determine urgency.
• Enter data into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing speed

Clear communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

The Public Safety Dispatch Network is seeking a 911 Call Taker for Bixby, OK. You will listen, collect critical information, and relay details to responders during emergencies, ensuring rapid response and caller safety.

Responsibilities include answering calls, confirming locations, gathering essential facts, and using dispatch software while maintaining calm, accuracy, and a strong customer-first approach under training and certification requirements.