Emergency Call Taker: Start a Critical Career

Public Safety Dispatch Network; Hennessey (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Hennessey, OK is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for coordination of responses.

Responsibilities include handling incoming calls, entering data into appropriate software, and forwarding information to dispatch. Requires strong listening, typing, and clear communication; some centers may require training and certification.

Qualifications

• High school diploma or GED required; some vacancies may accept equivalents.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Hennessey, OK is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for coordination of responses.

Responsibilities include handling incoming calls, entering data into appropriate software, and forwarding information to dispatch. Requires strong listening, typing, and clear communication; some centers may require training and certification.