Emergency 911 Call Taker — Quick, Critical Public Safety

Public Safety Dispatch Network; Marietta (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Marietta, TX seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will work with call-processing systems, gather critical data, and coordinate with dispatch teams.

Ideal candidates show strong listening, precise typing, and clear verbal communication, with a willingness to complete required training and certifications. Prior CS or dispatch exposure is helpful but not mandatory.

Qualifications

• Strong listening comprehension and communication skills.
• Accurate typing and data entry abilities.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter details into dispatch software accurately.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with calm, clear instructions.
• Use language-access resources when needed.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Marietta, TX seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will work with call-processing systems, gather critical data, and coordinate with dispatch teams.

Ideal candidates show strong listening, precise typing, and clear verbal communication, with a willingness to complete required training and certifications. Prior CS or dispatch exposure is helpful but not mandatory.