Emergency 911 Call Taker — Public Safety Communications

Public Safety Dispatch Network; Marathon (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Marathon, TX is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify incident details, gather caller information, and input data into dispatch systems to support responders.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. The role may require rotating shifts, including nights and weekends, with on-the-job training and

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-handling experience may help.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Marathon, TX is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify incident details, gather caller information, and input data into dispatch systems to support responders.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. The role may require rotating shifts, including nights and weekends, with on-the-job training and