Emergency 911 Call Taker: Quick, Clear, Critical Support

National Public Safety Careers; Litchfield (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Litchfield, MN. The role involves handling emergency and nonemergency lines, gathering essential details, and ensuring accurate information flow to dispatch teams.

Ideal candidates bring strong listening, typing, and verbal communication skills, plus the ability to follow strict procedures. Training, background checks, and certifications are typically required as part of the hiring process.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience is helpful, though some vacancies may hire without dispatch experience.
• Candidates must have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing

Listening

Verbal communication

Follow procedures

Education

High school diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Litchfield, MN. The role involves handling emergency and nonemergency lines, gathering essential details, and ensuring accurate information flow to dispatch teams.

Ideal candidates bring strong listening, typing, and verbal communication skills, plus the ability to follow strict procedures. Training, background checks, and certifications are typically required as part of the hiring process.