Emergency 911 Call Taker — Fast, Clear Communicator

Public Safety Dispatch Network; Pleasant Plains (IL); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Continuing training

Résumé du poste

Public Safety Dispatch Network in Pleasant Plains, IL, is seeking 911 Call Takers to greet callers, gather essential details, and document information for responders. Shift work may include nights and weekends, with thorough training provided.

Applicants should demonstrate strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Prior dispatch experience is helpful but not required.

Qualifications

• High school diploma or equivalent required; some dispatch or customer service experience is helpful.

Responsabilités

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature/urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch function promptly.
• Provide pre-arrival instructions only within training/certification.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Pleasant Plains, IL, is seeking 911 Call Takers to greet callers, gather essential details, and document information for responders. Shift work may include nights and weekends, with thorough training provided.

Applicants should demonstrate strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Prior dispatch experience is helpful but not required.