Emergency 911 Call Taker – Public Safety

Public Safety Dispatch Network; West Lebanon (IN); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in West Lebanon, IN is seeking qualified 911 Call Takers to respond to emergency and nonemergency lines. You will verify locations, gather caller information, and document events for dispatch teams.

The role requires listening, typing, and clear verbal communication. Training, background checks, and certifications are part of the process, with shift work commonly involved to cover 24/7 operations.

Qualifications

• Requires high school diploma or equivalent; customer service experience is helpful.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in West Lebanon, IN is seeking qualified 911 Call Takers to respond to emergency and nonemergency lines. You will verify locations, gather caller information, and document events for dispatch teams.

The role requires listening, typing, and clear verbal communication. Training, background checks, and certifications are part of the process, with shift work commonly involved to cover 24/7 operations.