Emergency 911 Call Taker - Odenton Dispatch (24/7)

National Public Safety Careers; Odenton (MD); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for Odenton, MD. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch systems.

Training and certifications are required, with ongoing assessments and scheduled shifts. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm location and caller information.
• Use approved questions to assess urgency and nature of incidents.
• Enter details into call-processing/dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for Odenton, MD. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch systems.

Training and certifications are required, with ongoing assessments and scheduled shifts. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.