Emergency 911 Call Taker: Make a Real Difference 24/7

Public Safety Dispatch Network; Whittaker (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Retirement contributions

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Whittaker, Michigan. The role involves listening to emergency calls, confirming locations, collecting caller information, and entering data into dispatch software. Training and certifications are provided.

Employees may work rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent typical requirement.
• Strong listening skills and data-entry accuracy are needed.
• Public safety or customer service experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software and forward information to dispatch.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources when needed.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Whittaker, Michigan. The role involves listening to emergency calls, confirming locations, collecting caller information, and entering data into dispatch software. Training and certifications are provided.

Employees may work rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful.