911 Call Taker — 24/7 Emergency Support

Public Safety Dispatch Network; Sidnaw (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to support emergency response from Sidnaw, Michigan. You will ask focused questions, confirm locations, and document details for dispatch coordination, with training provided.

Typical duties include handling emergency and nonemergency lines, typing accurately, and using approved protocols. Positions may require rotating shifts, nights, and overtime; background checks and screenings are part of the process.

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service or call-center experience helpful but not always required.
• Ability to follow structured procedures and instructions.

Responsibilities

• Answer incoming emergency calls and assign urgency.
• Confirm incident location and caller contact details.
• Enter information into dispatch software accurately and promptly.
• Forward incident details to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training limits.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to support emergency response from Sidnaw, Michigan. You will ask focused questions, confirm locations, and document details for dispatch coordination, with training provided.

Typical duties include handling emergency and nonemergency lines, typing accurately, and using approved protocols. Positions may require rotating shifts, nights, and overtime; background checks and screenings are part of the process.