Emergency 911 Call Taker – Make a Lifesaving Impact

Public Safety Dispatch Network; Cedaredge (CO); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Cedaredge, CO is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and follow structured call procedures. Training and certifications prepare you to relay information to responders efficiently.

The role emphasizes listening, typing accuracy, and clear verbal communication in high-stress situations, with access to language-support resources as needed.

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful but not required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Accurate typing

Verbal communication

Ability to follow procedures

Ausbildung

High school diploma or GED

Tools

Call-processing software

Jobbeschreibung

Public Safety Dispatch Network in Cedaredge, CO is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and follow structured call procedures. Training and certifications prepare you to relay information to responders efficiently.

The role emphasizes listening, typing accuracy, and clear verbal communication in high-stress situations, with access to language-support resources as needed.