911 Emergency Call Taker — Make an Immediate Impact (24/7)

Public Safety Dispatch Network; Kittredge (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Kittredge, CO to handle emergency and nonemergency calls. You will verify locations, collect caller information, and enter data into dispatch software while following established procedures.

Ideal candidates have strong listening skills, accurate typing, clear verbal communication, and the ability to work within structured protocols. Training, certifications, and background checks are part of the process, with rotating shifts possible.

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Utilize language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High School Diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Kittredge, CO to handle emergency and nonemergency calls. You will verify locations, collect caller information, and enter data into dispatch software while following established procedures.

Ideal candidates have strong listening skills, accurate typing, clear verbal communication, and the ability to work within structured protocols. Training, certifications, and background checks are part of the process, with rotating shifts possible.