Emergency 911 Call Taker – 24/7 Shifts

Public Safety Dispatch Network; Brighton (CO); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Brighton, CO is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may involve rotating shifts to cover a 24-hour operation. Applicants typically need a high school diploma and strong listening, typing, and verbal communication skills, with mandatory training and certifications to obtain required qualifications.

Qualifications

• High school diploma or equivalent required; some vacancies may accept alternatives.
• Strong listening, typing, and clear verbal communication skills are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Brighton, CO is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Roles may involve rotating shifts to cover a 24-hour operation. Applicants typically need a high school diploma and strong listening, typing, and verbal communication skills, with mandatory training and certifications to obtain required qualifications.