Emergency 911 Call Taker - Frontline Crisis Support

Public Safety Dispatch Network; Fort Collins (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Fort Collins, CO. The role involves handling emergency and nonemergency calls, verifying locations, and documenting details for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing accuracy, and clear verbal communication.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Fort Collins, CO. The role involves handling emergency and nonemergency calls, verifying locations, and documenting details for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.