Emergency 911 Call Taker — Make a Difference Daily

National Public Safety Careers; Virginia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Cumberland, VA. The role involves taking emergency and nonemergency calls, confirming locations, gathering essential details, and entering information into dispatch systems.

Ideal candidates have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are provided as required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Cumberland, VA. The role involves taking emergency and nonemergency calls, confirming locations, gathering essential details, and entering information into dispatch systems.

Ideal candidates have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are provided as required.