Emergency 911 Call Taker — Make Immediate Public Impact

Public Safety Dispatch Network; Newtown (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Newtown, VA to handle emergency and nonemergency lines with precision and care. You will verify locations, collect caller information, and document details for dispatchers while maintaining composure under pressure.

Candidates should have a high school diploma or equivalent, excellent listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension and typing accuracy are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Newtown, VA to handle emergency and nonemergency lines with precision and care. You will verify locations, collect caller information, and document details for dispatchers while maintaining composure under pressure.

Candidates should have a high school diploma or equivalent, excellent listening and typing skills, and the ability to follow structured procedures.