911 Emergency Call Taker — Critical Support & Dispatch

National Public Safety Careers; Garrettsville (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Garrettsville, OH. Responsibilities include handling emergency and nonemergency calls, confirming locations and callbacks, and entering data into dispatch software. Training will cover approved procedures and pre-arrival instructions.

Applicants typically have a high school diploma and experience in customer service or call centers. The role may require flexible hours, including nights or weekends, depending on staffing

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience is helpful.
• Ability to follow structured procedures.
• Strong listening comprehension and accurate typing required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Garrettsville, OH. Responsibilities include handling emergency and nonemergency calls, confirming locations and callbacks, and entering data into dispatch software. Training will cover approved procedures and pre-arrival instructions.

Applicants typically have a high school diploma and experience in customer service or call centers. The role may require flexible hours, including nights or weekends, depending on staffing