Emergency 911 Call Taker — 24/7 Shifts & Training

National Public Safety Careers; Palestine (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Palestine, WV. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams. Training and certifications are required, with expectations of shift work and compliance with procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Benefits and agency-specific requirements vary by employer and appointment type.

Qualifications

• High school diploma or recognized equivalent required; some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller details
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential instructions within training and policy
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural discipline

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for Palestine, WV. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams. Training and certifications are required, with expectations of shift work and compliance with procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Benefits and agency-specific requirements vary by employer and appointment type.