911 Call Taker

National Public Safety Careers; Inverness Township (MI); In loco; USD 32.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Continuing training

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers for opportunities in Cheboygan, MI. You will answer emergency and nonemergency calls, confirm locations and contact details, and document information for dispatch.

Training and certification are required to provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Competenze

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Ask approved questions to identify nature and urgency of the situation.
• Enter information into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Descrizione del lavoro

911 Call Taker Opportunities in Cheboygan

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response. In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Duty Location

{airport_name}, Cheboygan, MI

Employer

The hiring emergency communications agency identified in the official vacancy

Pay

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Schedule

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Appointment Type

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Who May Apply

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Application Deadline

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What You May Do

Answer incoming emergency calls and assigned nonemergency lines. Confirm the incident location and caller's callback information. Use approved questions to identify the nature and urgency of the situation. Enter accurate details into call-processing or dispatch software. Forward incident information promptly to the appropriate dispatch function. Help distressed callers focus on essential questions and instructions. Use approved language-access and accessibility resources when needed. Provide authorized pre-arrival instructions only within training and certification.

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.