Emergency 911 Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Michigan; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

National Public Safety Careers in Cheboygan, MI seeks motivated individuals to become 911 Call Takers. You will handle emergency and nonemergency lines, verify locations, and document details for responders.

The role involves rotating shifts including nights and weekends; candidates should have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training and certifications are provided.

Qualifications

• High school diploma or equivalent required; dispatch experience optional.
• Strong listening, accurate typing, and clear verbal communication skills.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Cheboygan, MI seeks motivated individuals to become 911 Call Takers. You will handle emergency and nonemergency lines, verify locations, and document details for responders.

The role involves rotating shifts including nights and weekends; candidates should have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training and certifications are provided.