Emergency Call Taker: Critical Public Safety Dispatcher

National Public Safety Careers; Weinert (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Weinert, Texas. Call Takers are the first point of contact for emergencies, asking focused questions and documenting information for responders.

Duties include taking calls, confirming incident locations, and entering data into dispatch systems. Training, background checks, and certifications are required or may be mandated by the agency.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, or public safety may help.
• Dispatch experience not always required depending on vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural adherence

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Weinert, Texas. Call Takers are the first point of contact for emergencies, asking focused questions and documenting information for responders.

Duties include taking calls, confirming incident locations, and entering data into dispatch systems. Training, background checks, and certifications are required or may be mandated by the agency.