911 Emergency Call Taker – Public Safety Role

Regional 911 Intake Solutions; Quincy (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Norfolk, MA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies may require background screening and training prior to certification.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to determine urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Norfolk, MA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies may require background screening and training prior to certification.