Emergency 911 Call Taker — 24/7 Critical Support

Public Safety Dispatch Network; Offerman (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is recruiting 911 Call Takers for Offerman, GA. These positions involve answering emergency and nonemergency calls, confirming incident locations, and entering details into dispatch software to help responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as required.

Qualifications

• High school diploma or equivalent.
• Customer service or call-center experience may help, but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and use approved protocols.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is recruiting 911 Call Takers for Offerman, GA. These positions involve answering emergency and nonemergency calls, confirming incident locations, and entering details into dispatch software to help responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as required.