911 Call Taker: Vital Public Safety Communications

Public Safety Dispatch Network; Dawson (GA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Dawson, GA is seeking 911 Call Takers to join our emergency communications team. You will answer emergency and non-emergency calls, verify location and callback details, and document information for dispatch personnel.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service or public safety experience helpful; successful candidates must have strong listening, fast

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening

Typing

Verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Dawson, GA is seeking 911 Call Takers to join our emergency communications team. You will answer emergency and non-emergency calls, verify location and callback details, and document information for dispatch personnel.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service or public safety experience helpful; successful candidates must have strong listening, fast