Emergency 911 Call Taker – Impactful Public Safety

National Public Safety Careers; Westport (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for a position based in Westport, Connecticut. The role focuses on taking emergency calls, gathering essential details, and coordinating with dispatch for rapid responses.

Candidates should have a high school diploma or equivalent, with strong listening and communication skills. Training, background checks, and certifications are part of the process as described by the employer.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always required.
• Ability to follow structured procedures and improve accuracy.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide calm instructions to distressed callers when needed.
• Apply language-access and accessibility resources as required.
• Deliver pre-arrival instructions only when trained and certified.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for a position based in Westport, Connecticut. The role focuses on taking emergency calls, gathering essential details, and coordinating with dispatch for rapid responses.

Candidates should have a high school diploma or equivalent, with strong listening and communication skills. Training, background checks, and certifications are part of the process as described by the employer.