Emergency 911 Call Taker - Fast-Paced Public Safety Role

National Public Safety Careers; East Granby (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers in East Granby, CT seeks dedicated 911 Call Takers to collect essential information from callers and relay it to dispatchers. The role supports 24/7 operations with rotating shifts and required training.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Background checks and certifications are part of the process, with emphasis on accuracy and calm problem-solving.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in East Granby, CT seeks dedicated 911 Call Takers to collect essential information from callers and relay it to dispatchers. The role supports 24/7 operations with rotating shifts and required training.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Background checks and certifications are part of the process, with emphasis on accuracy and calm problem-solving.