911 Call Taker: Fast-Paced, Impactful Emergency Support

National Public Safety Careers; South Windham (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in South Windham, CT to handle emergency and non-emergency lines. You will verify locations, confirm caller information, and document details for dispatch.

Strong listening, typing, and clear communication under pressure are essential; some roles require call-taking training and certifications. Employees may work rotating shifts as per agency needs; benefits include health insurance, retirement contributions, paid leave, and

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or public safety is helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in South Windham, CT to handle emergency and non-emergency lines. You will verify locations, confirm caller information, and document details for dispatch.

Strong listening, typing, and clear communication under pressure are essential; some roles require call-taking training and certifications. Employees may work rotating shifts as per agency needs; benefits include health insurance, retirement contributions, paid leave, and