Emergency 911 Call Taker — Join Critical Public Service

Public Safety Dispatch Network; East Hartland (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Retirement contributions

Job summary

Public Safety Dispatch Network in East Hartland, CT seeks motivated 911 Call Takers to join our public safety team. You will receive emergency calls, verify location, and document details for responders, with training and certification guiding every step.

The role may require rotating shifts, nights, weekends, and overtime. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow strict procedures; prior dispatch experience is welcomed but not

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful, some vacancies accept applicants without dispatch experience.
• Requires ability to pass assessments and background checks.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in East Hartland, CT seeks motivated 911 Call Takers to join our public safety team. You will receive emergency calls, verify location, and document details for responders, with training and certification guiding every step.

The role may require rotating shifts, nights, weekends, and overtime. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow strict procedures; prior dispatch experience is welcomed but not